Strategic AI Operations Leader
Tasks
- Coordinate with L1 L3 teams and global delivery teams
- Define AI enabled support operating model for L1 L2
- Drive observability reliability and performance improvements
- Implement permanent incident fixes through automation
- Lead NOC and IT command center operations
- Lead incident and problem management with AI triage and RCA
- Maintain AI enhanced documentation and knowledge bases
- Mentor and guide L2 engineers to meet SLAs
- Perform advanced troubleshooting and monitoring
- Transform support operations with AI agents and automation
Perks/Benefits
Skills/Tech-stack
AIOps | AWS | Alert Correlation | Ansible | AppDynamics | Artificial Intelligence | Automation | Azure OpenAI | BigPanda | Cause analysis | Change Management | CloudWatch | Datadog | Dynatrace | ELK | Elasticsearch | Event management | ITIL | ITSM | Incident Management | Intelligent Incident Management | Knowledge Management | Monitoring | Moogsoft | Observability | OpenAI | PagerDuty | Problem Management | Root Cause Analysis | Root cause | Rundeck | ServiceNow | SolarWinds | Splunk | Telemetry | Workflow Orchestration
Education
N/A
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