Principal Analyst, Global Sales Analytics

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Principal Analyst, Global Sales Analytics is a member of the Revenue Intelligence team, reporting to the Sr. Manager, Revenue Intelligence.

Key Responsibilities, (including but not limited to):

Business Analytics

• Act as the single point of escalation for the Partner organization to prioritize, manage, and process issues, reporting queries, data element requests, and sales process.
• Analyze data outputs and leverage dashboarding, modeling, and other data visualization techniques.
• Develop data products and strategies that can be utilized within the Partner Organization, Revenue Intelligence, Growth Finance, and other business units across Genesys.
• Manage regional reporting requirements including but not limited to:
  • Work to remove duplication of effort and ensure teams are leveraging centrally produced dashboards and reports where possible.
  • Curate data driven insights through the development of views with respective stakeholders.
  • Work with Sr. Manager to ensure business reporting requirements are captured and included in global reporting initiatives.
• Support Revenue Operations leadership and Sr. Manager in collating reports, data etc. for QBRs (quarterly business reviews), etc.
• Provide insights into effectiveness of key programs and opportunities while also reporting progress against targets, budget, and forecast.

 Sales Operations Excellence

• Work with Sr. Manager, to drive Globally Consistent Cadence schedule; including but not limited to:
  • Driving Salesforce hygiene and new opportunity management practices.
  • Ensure our dashboards and insights are aligned to the corporate strategic pillars.
  • Enablement of stakeholders and business partners to understand and navigate curated analytics.  

 Measures for Success:

• Curation and development of data sources, reporting templates, and dashboards for management.
  • Identify, analyze, and interpret trends in complex data sets.
  • Coach, enable, and work with stakeholders to ensure they can derive insights and drive action from produced analytics.
• Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly.

Minimum Requirements: 

• Bachelor’s degree Business, Economics, Computer Science, Information Management or Statistics, or 5 years of relevant work-related experience in a quantitative field.
• Proven experience with the development and implementation of systems/tool utilized for Salesforce, variable compensation, revenue reporting, forecasting, workflows, validation rules, etc.
• Understanding of sales processes and pipeline management.
• Strong knowledge of and experience writing in SQL and SOQL, maintaining views and stored procedures.
  • Snowflake or Databricks experience is a plus.
• Experience with Salesforce or similar CRM tools.
  • Salesforce workflows, Salesforce CRM Analytics (formerly Einstein)
• Experience with Tableau, Power BI, Looker, or similar enterprise-level data visualization tools.
  • Experience with KNIME or Python is a plus.
  • Working knowledge of data science principles is a plus.
• Advanced level of Excel and experience developing presentations in PowerPoint.
• Minimum 7+ years professional experience in business analytics or operations role.
• Strong written and verbal communication skills with a track record of presenting to senior management.
• Strong analytical skills and attention to detail to be able to capture stakeholder needs and translate them into written application and operational requirements.
• Strong team player with ability to work cross-culturally and across business units.

#LI-Hybrid
#LI-Remote
 

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.