Senior Data Specialist, Level II

Job Title: Senior Data Specialist, Level II (multiple positions)

Location:Chicago, IL

Job Duties:

• Track, evaluate, and determine the resolution approach for complex data issues that escalate from the Level I teams (Product Support, Client Service Consultant) (18%).
• Demonstrate a high sense of ownership of the issues in the data and data products ticket queue to be responsive and provide timely updates, follow-up, expedition, and resolution (18%).
• Prioritize issues properly by severity and impact (2%).
• Partner with Client Service, Product, and Sales team to ensure issue management processes are followed (3%).
• Improve knowledge enhancement and data quality process between internal teams (data, data products and service) (5%).
• Continuously evaluate procedures, create and enhance analytical tools, and implement process improvement projects (5%).
• Act as an expert regarding investment data points and calculations, answering questions and escalations from data team (10%).
• Support CSM and Level client support team on clients’ call request, understand clients’ pain points and present solutions/processes/methodologies (15%). Keep up to date on current and new financial regulations (3%).
• Drive process improvement by applying LEAN Six Sigma tools and implementing process automation (5%).
• Utilize meta data to identify trends within large volumes of data cases and propose solutions to mitigate those trends (5%).
• Champion cross-team projects to implement approved solutions (4%). Understand roles, responsibilities, and expertise of internal stakeholders to expedite issue resolution (7%).

Stakeholders include all Morningstar employees whose expertise may be relevant to the resolution of a data query.

***Remote work requests will be considered consistent with company’s remote work policy.

Job Requirements:

This position requires a Bachelor’s degree in Computer Science, Computer Engineering, or related engineering field and 2 years of related data specialist experience in Customer Support Representative, Associate Product Manager, or a related position.

This position also requires

• 2 years of experience with LEAN Six Sigma;
• 2 years of experience with SQL, Python, Machine Learning
• 2 years of experience with the financial industry;
• 2 years of experience withdatabase tools and data collection processes;
• 2 years of experience with related work of custom support or business analysis; and 2 years of experience with collaboration from multiple cultures.

Must possess unrestricted right to work in the U.S. in this position

Morningstar is an equal opportunity employer.

#LI-DNI

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

• Financial Health 
  • 75% 401k match up to 7% 
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission

• Physical Health 
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disability insurance

• Emotional Health 
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program 
  • 6-Week Paid Family Leave & Paternity Leave 
  • Adoption Assistance 
  • Leadership Coaching & Formal Mentorship Opportunities
  • Annual Education Stipend 
  • Tuition Reimbursement

• Social Health 
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups 

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.