Support Operations Data Analyst
Tasks
- Analyze support ticket trends
- Analyze ticket deflection and chatbot performance
- Build and maintain dashboards
- Collaborate on Zendesk instrumentation
- Connect support data to product and customer data
- Create recurring analytics reports
- Design feedback loops to product engineering and customer success
- Identify data collection gaps
- Measure AI driven support performance
- Own support operations reporting
- Quantify operational cost of product bugs
- Respond to ad-hoc analytical requests
- Support QA analytics
- Track North Star metrics
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | Analytics | CTEs | DBT | Dashboards | Data Modeling | Data Visualization | Joins | Looker | Python | SQL | Tableau | Window Functions | Zendesk
Education
N/A
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