Manager
Gurugram, Haryana, India
INR 2500K-5000K (estimate) Senior-level Full Time
Tasks
- Apply NLP to analyze call transcripts and interaction logs
- Collaborate with operations to integrate model outputs
- Design and execute A B tests to measure impact
- Develop machine learning models for automated quality monitoring
- Develop machine learning models for call deflection
- Develop machine learning models for intelligent routing
- Monitor models for drift and degradation
- Perform feature engineering on operational data
- Prepare model documentation for methodology and metrics
- Support end to end model lifecycle data preparation
- Train machine learning models evaluate and document models
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | B testing | Entity Extraction | Feature Engineering | Hugging Face | Language Processing | Machine Learning | Model Evaluation | Model Monitoring | NLP | Natural Language | Natural Language Processing | NumPy | Pandas | Python | SQL | Scikit-learn | Sentiment Analysis | Spacy | Text Classification
Education
Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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