Manager, Speech Analytics and Insights
Tasks
- Aggregate complex data for executive visual stories
- Collaborate on insight to improvement initiatives
- Create dashboards and presentations
- Define ai roadmap for call center
- Define success metrics and measure outcomes
- Evolve voice of the customer programs
- Explore automation for customer sentiment
- Identify call center analysis opportunities
- Lead and mentor voice of the customer insights analysts
- Manage call monitoring vendor relationships
- Prepare stakeholder briefing materials and demos
- Track ai initiative impact over time
Perks/Benefits
- N/A
Skills/Tech-stack
AI roadmap | Call Center | Call center analytics | Customer Experience | Customer sentiment | Customer sentiment analysis | Dashboards | Data Visualization | Journey Mapping | Microsoft Excel | Microsoft PowerPoint | Sentiment Analysis | Storytelling | Voice of the Customer
Education
Related jobs
-
Data Science & Engineering Manager (2262) USD 185K-225KAlgorithms | Compliance | Data Analysis | Data Quality | Data Structures401k | Dependent care | Discounted tickets | Entertainment Perks Program | Flexible work scheduleMid-level Full TimeNew York, New York, United States R1d ago
-
Automation | Dashboard Design | Data Governance | Data Integrity | Data QualityAdoption Assistance | Educational assistance program | Employer retirement match | Flexible spending accounts | Paid parental leaveMid-level Full TimeAAO Milwaukee - 750 W Virginia … R2d ago
-
Agile | Business Requirements | Confluence | Dashboards | Data Analysis401k | AD and D insurance | Caregiver leave | Commuter benefits | Dental insuranceMid-level Full TimeUS Field Non-Sales (Remote Workforce), United … R2d ago
-
Data Manager – AI Development USD 80K-120KDashboards | Data Annotation | Data Governance | Data Management | Data Operations401k plan | Accident insurance | Dental insurance | Disability insurance | Life insuranceMid-level Full TimeRemote, United States R2d ago
-
Enrollment & Eligibility Manager USD 72K-130KBilling | Cause analysis | Eligibility operations | Eligibility reconciliation | Microsoft ExcelMid-level Full TimeDallas, Texas, UNITED STATES; Tampa, Florida, … R6d ago
-
Manager, Loyalty Analytics (Hybrid) USD 115KAutomated reporting | Data Analysis | Data Modeling | Financial Modeling | Hyperion EssbaseHybrid workMid-level Full TimeBelk Accounts Receivable, LLC, United States R7d ago
-
Sr. Manager, Data Science - Online (Remote) USD 140K-280KComputer Vision | Data Analysis | Data Mining | Data Visualization | Google BigQueryRemote work optionSenior-level Full TimeSTORE SUPPORT CENTER, ATLANTA - 9090, … R7d ago
-
Embedded Risk Director USD 170K-232KArtificial Intelligence | Automation | Cause analysis | Control Testing | DashboardsFlexible hybrid work model | Health insurance | Life insurance | Paid leave for personal and family care | Paid time offExecutive-level Full TimeJersey City, NJ, United States R7d ago
-
ARR | BigQuery | DBT | Dashboards | Data ArchitectureAnnual leave | Global collaboration | Remote work | Restricted stock units (RSUs)Senior-level Full TimeUnited States (Remote) R7d ago
-
Manager - Circuit Expense & Analytics Management USD 110K-179KAccounts Payable | Accruals | Cause analysis | Circuit Hierarchy | Cost Allocation401k plan | Adoption & Surrogacy Assistance | Dental coverage | Education assistance | Employee assistance programsMid-level Full TimeRemote Location, United States R8d ago
-
Director, Product Analytics & Insights USD 164K-190KAI-powered analytics | Alteryx | BigQuery | Dashboards | Data schemasBirthday Bonus Day | Health & wellness days | Holiday and Vacation Time | Medical, dental & vision coverage | Remote work flexibilityExecutive-level Full TimeChicago, IL, United States R8d ago
-
Finance Data & Analytics Manager (Remote) USD 125K-180KData Governance | Data Lineage | Data Modeling | Data Visualization | Data WarehousingEmployee networks | Paid adoption leave | Paid parental leave | Paid time off | Professional developmentSenior-level Full TimeUSA CA Remote, United States R8d ago
-
Global Senior Upstream Product Manager, Remote Monitoring & Analytics - Acute Care and Monitoring Digital Health USD 134K-201KClinical workflow | Clinical workflow analysis | Competitive Analysis | Data analytics | Ecosystem strategyGlobal travel up to 30 percentSenior-level Full TimeUSA-CO Lafayette Bldg 1, United States R8d ago
-
Product Manager, Reporting & Analytics Capabilities USD 72K-130KAcceptance Testing | Acceptance criteria | Agile | Analytics | Business Intelligence401k contribution | Comprehensive benefits package | Equity stock purchase | Incentive and recognition programs | Remote work flexibilityMid-level Full TimePrimary location: Eden Prairie, MN R8d ago
-
Enterprise Risk Analytics & Reporting Manager (Remote) USD 101K-162KArcher | Dashboard Development | Data Governance | Data Quality | Data VisualizationRemote workMid-level Full TimeRemote Worker, United States R8d ago
-
PGIM Data & Analytics Manager (Hybrid) USD 120K-150KAI | Azure | Dashboarding | Data Governance | Data Quality401k match | Dental insurance | Disability insurance | Education benefit | Life insuranceMid-level Full TimePrudential Tower, 655 Broad Street, Newark, … R8d ago
-
APIs | Agile | Attribution Modeling | Cloud Platforms | ComplianceSenior-level Full TimeUS - Home-Based - PA, United … R8d ago
-
Banner | Budgeting | Course Scheduling | Customer Service | Degree WorksSenior-level Full TimeAuraria Campus, United States R8d ago
-
AI | Automation | Data Analysis | Data Visualization | ForecastingEmployee resource groups | Professional development opportunities | Workplace flexibilityMid-level Full TimeBoston, Massachusetts, United States R8d ago
-
Support Operations Manager, Analytics & Workforce USD 112K-161KAI Containment | Average Handle Time | Capacity Planning | Contact center | Contact center operationsHealth and wellness benefits | Hybrid work options | Paid time off | Remote workMid-level Full TimeRemote, US R8d ago
-
Manager, FP&A & Analytics Transformation USD 90K-125KAnalytics Cloud | Automation | Business planning | Dashboard Development | Data Visualization401k | Dental insurance | Discounts | Medical insurance | Paid leaveMid-level Full TimeNew York, NEW YORK, United States R9d ago
-
AI tools | BigQuery | Business Intelligence | Cross-Functional Collaboration | Cross-functional401k plan | Co-working access | Disability and life insurance | Flexible spending account | Health reimbursement accountMid-level Full TimeWashington D.C. - Remote R9d ago
-
Sr. Manager, Analytics & Data Products USD 138K-207KBilling Data | Data Modeling | Data integration | EMR data | Healthcare AnalyticsInclusive team culture | Remote workSenior-level Full TimeUnited States, United States R9d ago
-
Clinical decision support | Clinical informatics | Dashboard Development | Data Engineering | Data GovernanceSenior-level Full TimePharmacy, Westwood, United States R11d ago
-
Associate Director, Market Access Analytics USD 160K-185KAnalytics | Claims data | Dashboards | Data Quality | ExcelHybrid work scheduleMid-level Full TimeWaltham, MA, United States R11d ago