Platform Support Architect
San Francisco - Remote, CA, United States
R
USD 175K-200K Senior-level Full Time
Tasks
- Author and maintain support triage runbooks and checklists
- Build hands on labs and proof of concepts for RAG and agentic AI use cases
- Collaborate to align reference architectures and best practices across teams
- Collect and interpret logs and telemetry and create minimal repros and defect reports
- Define and validate unified diagnostics bundles
- Develop reusable technical assets implementation guides and best practice playbooks
- Diagnose performance bottlenecks in RAG and agentic AI workflows
- Perform end to end triage across GPU NVAIE vector DB Kubernetes Docker networking and storage
- Provide NVIDIA AI Enterprise and vector database support for customer environments
- Provide field feedback to product management and engineering on compatibility upgrade rollback and observability needs
Perks/Benefits
- N/A
Skills/Tech-stack
CI/CD | CUDA | Canary Deployment | Ceph | Ceph RBD | Docker | Elasticsearch | Embeddings | GPFS | GPU Operator | Grafana | Helm | Inference Server | Infinia | Infiniband | Ingestion pipelines | Kubernetes | Linux | Lustre | MLOps | Milvus | NFS | NVIDIA GPU | NVIDIA GPU Operator | NVIDIA Nemo | Nvidia Nim | Observability | Prometheus | Prompt engineering | RAG | RDMA | Reranking | Retrieval | Rollback | S3 | SMB | TensorRT | Triton Inference | Triton Inference Server | Vector Database
Education
N/A
Regions
Countries
States
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