Operations Specialist, AI Solutions
Tasks
- Collaborate with customer-facing teams
- Design scalable operational processes
- Develop and refine operational playbooks
- Escalate issues appropriately
- Identify workflow inefficiencies
- Ingest and structure historical data
- Maintain quality control at each step
- Manage cross workflow turnaround communication
- Onboard historical documents
- Process requests within SLAs
- Review AI generated outputs for accuracy
- Serve as point of contact for operational inquiries
- Validate alignment with source material
- Verify output completeness
Perks/Benefits
- Bereavement leave
- Fertility support
- Flex Time Off
- Health, dental, vision insurance
- Life insurance
- Mental wellness coverage
- Paid family leave
- Paid medical leave
- Professional development stipend
- Remote work option
- Retirement savings plans
- Work from home technology allowance
Skills/Tech-stack
AI content | AI content review | Content Review | Data Ingestion | Data structuring | Document processing | Excel | Quality Assurance | Service Level | Service Level Agreements | Task management | Workflow Management
Education
N/A
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