Data Analyst-Operations & CX
Tasks
- Analyze business metrics and customer health
- Conduct deep dive root cause analyses
- Design build and maintain dashboards and reporting solutions
- Develop automation scripts and analytical tools
- Partner with Data Engineering on data quality and governance
- Quantify business cases ROI and impact
- Support Operations Customer Experience and Quality with insights
- Transform technical analysis into stakeholder presentations
Perks/Benefits
- Flexible contractor working model
- Flexible schedules
- International collaboration
- Professional development opportunities
- Remote-first work environment
Skills/Tech-stack
Automation | Customer satisfaction | Dashboard Development | Data Governance | Data Modeling | Data Quality | Google BigQuery | Intercom | LookML | Looker | NPS | Predictive Modeling | Process optimization | Python | R | SQL | Statistical Analysis | Zendesk
Education
N/A
Roles
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