Senior CCaaS & AI Solutions Architect
Sydney, New South Wales, Australia
AUD 160K-185K (estimate) Senior-level Full Time
Tasks
- Automate customer service processes
- Coordinate delivery with technology partners
- Create AI enabled contact center transformations
- Design CX and CCaaS solutions
- Design virtual agents and intelligent IVR
- Develop solution blueprints and reference architectures
- Evaluate emerging AI technologies
- Implement agentic AI and conversational AI
- Optimize service delivery performance
- Support pre sales solution shaping
Perks/Benefits
Skills/Tech-stack
API Integration | Agentic AI | CCaaS | CRM | Cloud Platforms | Contact center | Conversational AI | Customer Experience | Generative AI | Intelligent IVR | Intent Classification | Knowledge Retrieval | Language Models | Large Language Models | NLP | NLU | Sentiment Analysis | Virtual Agent | Workflow automation
Education
N/A
Roles
AI | AI Solutions | AI Solutions Architect | Architect | Solution Architect | Solutions Architect
Regions
Countries
States
Cities
Related jobs
-
Staff Applied AI Scientist AUD 148K-180KAgentic Systems | Data labeling | Human-in-the-loop | LLM Evaluation | LLM-as-a-JudgeExtended end of year break | Home workspace setup budget | Inclusive parental leave | Learning programs and coaching | MacBook provisionSenior-level Full TimeSydney17h ago
-
Staff Applied AI Scientist AUD 148K-180KAgentic Systems | Data Labelling | Evaluation datasets | Human-in-the-loop | LLM-as-judgeCoaching | Extended end of year break | Home workspace setup budget | Inclusive parental leave | Learning programsSenior-level Full TimeMelbourne17h ago
-
Agentic Frameworks | CI/CD | Cloud Computing | Containers | Deep learningCareer growth support | Flexible work arrangement | Hybrid work arrangement | Inclusive engineering culture | Learning and development supportSenior-level Full TimeAustralia2d ago
-
AI Agents | API Integration | Language Models | Large Language Models | Next.jsAccess to cutting-edge technologies | Continuous learning | Fully remote | High autonomy | Location flexibilityMid-level Full TimeAustralia R2d ago
-
Senior AI and Data Analytics Architect AUD 140K-142KAPI Integration | Access Control | Automl | Azure Event | Azure Event HubsContinuous professional growth | Hybrid work model | Leadership development programs | Novated leasingSenior-level Full TimeParramatta, NSW, AU5d ago
-
Lead AI Engineer AUD 167K-200KAgentic Frameworks | CI/CD | Cloud Platforms | Containers | Fine TuningSenior-level Full TimeSydney, Australia R5d ago
-
API Gateway | AWS | AWS Lambda | AWS Step Functions | Agent communicationFlexible work arrangements | Mentorship | Work-life balanceSenior-level Full TimeSydney, New South Wales, AUS7d ago
-
Head of AI Engineering AUD 150K-200KAWS | Agentic Workflows | Application development | Artificial Intelligence | CI/CD4-day work week option | Competitive remuneration | Flexible working arrangements | Ongoing professional development | Work-life balanceExecutive-level Full TimeMelbourne8d ago
-
Forward Deployed AI Engineer AUD 95K-110KAPI Integration | Artificial Intelligence | Communication | Customer support | Data AnalysisCompany travel | Flexible working hours | Paid work trialMid-level Full TimeSydney, Australia HQ9d ago
-
AI Solution Specialist, ANZ (Sydney/Melbourne-based) AUD 120K-152KAI Application Development | AI application | AI infrastructure | Application development | Artificial IntelligenceTravel opportunitiesExecutive-level Full TimeRemote Australia R11d ago
-
Data & AI Solution Advisor AUD 104K-140KAgentic AI | Analytics | Business case | Business case development | Case DevelopmentSenior-level Full TimeNorth Sydney, NSW, AU, 206012d ago
-
AI DevOps Engineer AUD 110K-130KAPI Design | AWS | AWS Bedrock | Azure | BashCertification support | Conference attendance | Hybrid work | TrainingMid-level Full TimeMelbourne, Victoria, Australia14d ago
-
Senior-level Full TimeAU-NSW-Sydney15d ago
-
Solutions Architect AUD 129K-175KApache Spark | Big Data | Cloud Platforms | Java | Proof of ConceptSenior-level Full TimeAustralian Capital Territory, Australia19d ago
-
API Development | AWS | Agentic Systems | Anthropic | AzureCareer development | Flex leave | Flexible work arrangements | Paid parental leave | Wellness incentiveSenior-level Full TimeSydney, NSW, AU, 200020d ago
-
AI Engineer (Senior) AUD 145K-156KAWS | Agentic AI | Agile | Amazon SageMaker | Artificial IntelligenceSenior-level Full TimeMelbourne, VIC, Australia22d ago
-
AI Engineer - Conversational AUD 200K-250KAI voice | APIs | AWS | Agile | Amazon Connect5 days per week office based | Employee discounts | On-site parkingExecutive-level Full TimeSydney Olympic Park, New South Wales …26d ago
-
Associate AI Engineer AUD 100K-120K.NET | Azure | Azure Container | Azure Container Apps | Container AppsAnnual leave | Collaborative team culture | Flexible working environment | Parental leave | Professional developmentMid-level Full TimeMelbourne, VIC, Australia27d ago
-
AI Architect & Strategist AUD 67K-95KAPIs | AWS | Artificial Intelligence | Azure | Cloud ArchitectureBirthday leave | Cashback rewards | Discounted entertainment and activities | EAP support | Health insurance offersSenior-level Full TimeBrisbane City, QLD, Australia29d ago
-
Senior AI Engineer - AI Innovation (Multiple Roles) AUD 142K-156KAgentic AI | Artificial Intelligence | Compliance | Distributed Systems | Fallback strategiesEmployee discounts and special offers | Flexible work arrangements | Leave options | Tailored learning and development | Volunteering initiatives and community involvementSenior-level Full TimeSydney, NSW, Australia30d ago
-
AI Engineer - AI Innovation (Multiple Roles) AUD 103K-123KAPI Development | Backend Development | CI/CD | Cloud Platforms | EmbeddingsAdditional leave options | Employee discounts | Flexible work arrangements | Learning and development opportunities | Volunteering initiativesMid-level Full TimeSydney, NSW, Australia30d ago
-
Principal AI Architect & Strategist AUD 67K-95KAI Governance | API Integration | Amazon Web Services | Artificial Intelligence | AzureAccommodation discounts | Birthday leave | Career Development Programs | Cashback | EAPSenior-level Full TimeMaroochydore, QLD, Australia1mo ago
-
Principal AI Architect & Strategist AUD 67K-95KAPIs | Agentic AI | Amazon Web Services | Artificial Intelligence | AzureBirthday leave | Cashback | Discounted entertainment and activities | EAP | Health insurance offersSenior-level Full TimeBrisbane City, QLD, Australia1mo ago
-
Principal AI Engineer AUD 160K-188KAPI Design | Distributed Systems | High Availability | High concurrency | High loadSenior-level Full TimeAU - Sydney1mo ago
-
Chief Engineer - AI Engineering AUD 75K-100KAPI Integration | Artificial Intelligence | Audit compliance | By Design | CI/CDEmployee discounts | Flexible work arrangements | Learning and development opportunities | Paid leave options | Volunteering opportunitiesExecutive-level Full TimeSydney, NSW, Australia1mo ago