Product Support Specialist (Singapore - Weekend Coverage)

Tasks

• Communicate with users empathetically
• Diagnose issues with engineers
• Investigate and resolve API issues
• Manage on call pager alerts
• Recommend improvements to support processes
• Respond to user support cases
• Track and optimize support case lifecycle

Perks/Benefits

• Flexible working hours
• Generous vacation
• Hybrid work policy
• Parental leave
• Visa sponsorship support

Skills/Tech-stack

API Debugging | Call Support | Case management | Customer satisfaction | On-Call | On-call support | Service Level | Service Level Agreements | Technical documentation | User Support