Technical Support
Tasks
- Analyze support data and customer feedback
- Coordinate with engineering, product, and customer success
- Define dashboard requirements
- Handle customer escalations
- Identify root cause using monitoring tools
- Maintain dashboards
- Monitor strategic accounts for data quality
- Project manage product deliveries
- Resolve issues with short and long term fixes
- Troubleshoot customer technical issues
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Datadog | SQL | Salesforce | Zendesk
Education
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