Manager, Customer Support (Analytics & Insights)
Pasig City, 00, Philippines
PHP 420K-480K (estimate) Mid-level Full Time
Tasks
- Align work to client business issues
- Build hypotheses for customer issues
- Communicate effectively with clients
- Coordinate with analytics and insights teams
- Coordinate with operations and data science
- Drive solution mindset using best practices
- Ensure delivery within established timelines
- Identify areas for improvement
- Improve client NPS satisfaction scores
- Manage complex customer queries
- Measure emerging issues and quality trends
- Plan and execute client engagement model
- Resolve customer queries with data support
- Share improvement recommendations with teams
Perks/Benefits
Skills/Tech-stack
Customer Insights | Customer support | Data Analysis | Data Visualization | Hypothesis development | Market Research | NPS | Retail measurement
Education
N/A
Regions
Countries
States
Cities
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