Senior Order Fulfillment Manager, EMEA

Tasks

• Adhere to sales order processing guidelines
• Coordinate with supply chain partners
• Develop and monitor operating goals
• Escalate and resolve order issues
• Handle returns and reverse logistics
• Improve order accuracy and fulfillment performance
• Investigate and resolve complex customer complaints
• Lead Order Management team
• Maintain order processing data and reports
• Manage logistics and delivery tracking
• Oversee order fulfilment operations
• Process Customer Orders
• Provide customer support for orders
• Schedule and release orders for shipment

Perks/Benefits

• N/A

Skills/Tech-stack

Customer Service | Data Processing | Delivery tracking | Logistics | Order Management | Problem Solving | Process Improvement | RMA | Report generation | Returns Management | Reverse logistics