Lead Analyst
Tasks
- Act as player coach for complex support cases
- Coach and mentor team members
- Communicate proactively with clients during issue resolution
- Conduct incident management and reporting
- Contribute to documentation and best practices
- Drive high quality resolution for data platform issues
- Ensure SLA adherence with technical accuracy
- Lead data and analytics support desk
- Partner with Engineering and Product on structural improvements
- Perform root cause analysis on data defects
- Prioritize and triage high impact incidents
- Provide technical leadership and day to day guidance
- Serve as senior escalation point for SQL ETL ELT data warehouse and BI issues
- Support operational tooling for incident tracking
Perks/Benefits
- 11 holidays
- 4 day workweek after 3 years of service
- 401k match
- Certification reimbursement
- Disability insurance
- Life insurance
- Medical insurance
- Milestone recognition
- Optional dental insurance
- Optional vision insurance
- Paid time off
- Remote work policy
- Training reimbursement
Skills/Tech-stack
AWS | Amazon Redshift | BI reporting | Cause analysis | Confluence | DBT | Data Warehousing | Databricks | ELT | ETL | Incident Management | Jira | PagerDuty | Power BI | Python | Query Optimization | Root Cause Analysis | Root cause | SLA management | SQL | Slack | Snowflake | Tableau
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Analyst | Data Analyst | Lead | Lead Analyst
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