Customer Service Data Analyst
ARG-Buenos Aires Office Avenida Córdoba 111, Argentina
USD 89K-115K (estimate) Entry-level Full Time
Tasks
- Build and enhance Power BI dashboards
- Ensure data quality and consistent KPI definitions
- Integrate Tier 2 ERPs into databases for aligned service metrics
- Lead recurring stakeholder touchpoints and status updates
- Maintain and refresh KPI dashboards and reports
- Monitor and report on EVA enhancements and outcomes
- Monitor performance trends and standardize reporting approaches
- Produce NICE agent performance metrics
- Support change management for reporting and process updates
- Track automation and digital initiative performance and adoption
- Translate reporting needs into deliverables timelines and success measures
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Change Management | Dashboarding | Data Quality | ERP | KPI Reporting | Power BI | Python | SAP | SQL | Snowflake | Stakeholder management
Education
N/A
Roles
Regions
Countries
States
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