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Customer Care Manager – CMD Export Order Management & Fulfillment

Hungary - Budapest - Advance Tower I

Mid-level Full Time

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Found 1d ago

Tasks

Conduct performance reviews
Drive process standardization and scalability
Ensure export transactions compliance
Escalate complex export orders
Establish and monitor KPIs
Implement continuous improvement
Manage SLA with stakeholders
Manage customer care teams
Manage export order processing
Manage operational budgets
Partner with IT to implement tools
Perform root cause analysis
Provide process guidance and directives
Recruit direct coach team members
Set employee goals
Support audit readiness

Perks/Benefits

N/A

Skills/Tech-stack

Cause analysis | Continuous Improvement | Customer Experience | Customer care | ERP systems | Export Compliance | International Trade | International shipping | Key Performance Indicators | Letters of Credit | Operational Efficiency | Order Management | Performance indicators | Root Cause Analysis | Root cause | SAP | Salesforce | Service Level | Service Level Agreements | Trade documentation

Education

Bachelor of Science

Roles

Care Manager | Customer Care Manager | Customer Service Manager | Manager | Service Manager

Regions

Countries

States

Cities

Budapest, Budapest, HU

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