Customer Care Manager – CMD Export Order Management & Fulfillment
Tasks
- Conduct performance reviews
- Drive process standardization and scalability
- Ensure export transactions compliance
- Escalate complex export orders
- Establish and monitor KPIs
- Implement continuous improvement
- Manage SLA with stakeholders
- Manage customer care teams
- Manage export order processing
- Manage operational budgets
- Partner with IT to implement tools
- Perform root cause analysis
- Provide process guidance and directives
- Recruit direct coach team members
- Set employee goals
- Support audit readiness
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Continuous Improvement | Customer Experience | Customer care | ERP systems | Export Compliance | International Trade | International shipping | Key Performance Indicators | Letters of Credit | Operational Efficiency | Order Management | Performance indicators | Root Cause Analysis | Root cause | SAP | Salesforce | Service Level | Service Level Agreements | Trade documentation
Education
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