Desktop Support Officer - Embedded - Part Time

Tasks

• Collaborate to improve support processes
• Collect customer feedback and improve performance
• Communicate clearly with end users
• Coordinate with third-party organizations
• Develop new procedures for unhandled issues
• Document support procedures
• Maintain smooth day to day IT operations
• Provide onsite technical support
• Troubleshoot computer and device issues

Perks/Benefits

• Choice of IT equipment
• Employee discounts
• Training and development opportunities

Skills/Tech-stack

Customer support | Documentation | IPad | ITIL | MacOS | Network Troubleshooting | Server Administration | Tablet support | Troubleshooting | Voice platforms | Windows