Customer Insight Data Scientist
Tasks
- Build Voice of the Customer capability
- Build customer insights pipeline
- Clean and process unstructured text data
- Create dashboards for customer service stakeholders
- Design intent taxonomy and knowledge base
- Develop NLP models for intent classification
- Link customer contacts to CRM and patient records
- Monitor contact drivers over time
- Perform sentiment analysis and topic extraction
- Support chatbot foundations
Perks/Benefits
- Annual leave
- Buy and sell holiday
- CPD support
- Cycle to work scheme
- Discounted gym memberships
- Employee assistance program
- Enhanced maternity pay
- Enhanced paternity pay
- Green Car Scheme
- Hybrid working
- Long service awards
- Mental health support
- Occupational sick pay
- Pension
- Private healthcare insurance
- Professional registration fees covered
Skills/Tech-stack
BERT | CRM Integration | Dashboarding | Data Annotation | Data Normalization | Data Pipelines | Data cleaning | Huggingface | Intent Recognition | Language Processing | Machine Learning | NLTK | Natural Language | Natural Language Processing | Python | SQL | Scikit-learn | Sentence Transformers | Sentiment Analysis | Spacy | Text Classification | Text Embeddings | Topic Modeling | Transformer Models
Education
N/A
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