Senior Customer Analytics Specialist
Tasks
- Analyze NPS CSAT survey responses support interactions product usage digital behavior
- Build dashboards reports visualizations
- Clean transform blend automate customer experience data
- Conduct voice of customer reporting and feedback analysis
- Connect survey feedback operational data and customer signals
- Create customer journey pain points and opportunity insights
- Explore agentic AI and automation for insight generation
- Partner with CX Product Support Customer Success Sales Marketing Data Operations teams to make insights actionable
- Translate data into insights summaries visualizations and recommendations
Perks/Benefits
- N/A
Skills/Tech-stack
Artificial Intelligence | Automation | Automation tools | CSAT | Customer Experience | Customer Journey | Customer experience analytics | Customer journey mapping | Dashboard Development | Data Blending | Data Cleansing | Data Storytelling | Data Transformation | Data Visualization | Experience Analytics | Journey Mapping | LLMs | NPS | Qualtrics | Salesforce | Survey analytics | Tableau | Tableau Prep | Voice of Customer
Education
N/A
Related jobs
-
Senior Data Analyst INR 2771K-4064KBigQuery | Dashboarding | Data Modeling | Microsoft Excel | OracleCatered meals | Dependent care support | Employee travel discounts | Health & wellness coverage | Hybrid work modelSenior-level Full TimeMumbai, India R2d ago
-
Data Analyst INR 2380K-2700KAutomation | Cause analysis | Dashboards | Data Analysis | Data QualityAccelerated growth | Globally distributed team | Remote work flexibilityMid-level Full TimeBangalore R2d ago
-
Business Data Analyst - Central Route Planning INR 700K-1500KAlteryx | CRM Analytics | DAX | ETL | Excel PivotMid-level Full TimeHyderabad, TG, India2d ago
-
Data Analyst - Operations INR 800K-1300KDashboard Development | Data Analysis | Data Auditing | Data Governance | Data QualityHybrid workMid-level Full TimeBangalore, India R2d ago
-
Assistant Manager INR 924K-1500KBusiness Intelligence | Dashboards | Data Governance | Data Quality | Data StorytellingMid-level Full TimeBangalore, Karnataka, India2d ago
-
Analyst, Spend & Market Analysis 1 INR 2400K-3679KAPIs | Cost modeling | Data Governance | Data Ingestion | Data PipelinesRemote workSenior-level Full TimeBangalore, Karnataka, IN India, 5600873d ago
-
A/B | A/B Testing | Automation | B testing | Data ModelingAccident insurance | Comprehensive health care | Disability insurance | Free meals and snacks | Life insuranceMid-level Full TimeIN-GUR-TIP2, India3d ago
-
Senior Specialist – Analytics & Automation INR 1300K-2000KDAX | Data Cleansing | Data Governance | Data Modeling | Data QualitySenior-level Full TimeIndia - Mumbai : BKC Building3d ago
-
Data Analyst INR 3000K-4064KAutomation | Data Governance | Data Quality | Key Performance Indicators | Performance indicatorsDisability inclusion | Flexible working options | Opportunities to grow | Supportive teamSenior-level Full TimePune, India3d ago
-
Senior Digital Analyst-Adobe Analytics INR 3000K-4000KA/B | A/B Testing | Adobe Analytics | Agile Scrum | Analytics DashboardsFlexible vacation | Headspace app | Hybrid work model | Mental health days | Retirement savingsSenior-level Full TimeIndia, Hyderabad, Telangana R3d ago
-
Senior Analyst – Business Analytics INR 2771K-4000KAttribution | Dashboard Development | Excel | Frequency analysis | IncrementalitySenior-level Full TimeHyderabad, India3d ago
-
Business Analytics Analyst INR 650K-900KData Visualization | Fraud Detection | Fraud analytics | Python | SASMid-level Full TimeLocation(s): Bengaluru, Karnataka, India3d ago
-
Specialist, Customer Analytics INR 650K-700KAWS | Azure | Azure OpenAI | Chroma | Cortex AIAccident and life insurance | Annual leave | Business travel insurance | Cab facility | Gratuity paymentMid-level Full TimePune - Business Bay, India R3d ago
-
Data Quality and Governance Analyst 1 INR 540K-700KData Cleansing | Data Validation | Data Warehousing | ETL | ExcelEntry-level Full TimeIND-CORP Bengaluru-TDIM - PTT, India3d ago
-
Data Quality and Governance Analyst 1 INR 720K-900KCRM | Data Deduplication | Data Governance | Data Stewardship | Data ValidationOnsite work | Professional growth | Total rewards programMid-level Full TimeIND-CORP Bengaluru-TDIM - PTT, India3d ago
-
Analytics Specialist Developer INR 600K-700KAcceptance Testing | Agile | Azara | Business Intelligence | Code reviewMid-level Full TimeIND-CORP Bengaluru-TDIM - PTT, India3d ago
-
Pricing and Data Science Specialist INR 3000K-4000KData Pipelines | ERP | Hugging Face | LLM | Language ProcessingCompany sponsored transportation facility | Flexible working arrangements | International travel | Medical insurance | On-site work environmentSenior-level Full TimePune SBS, India3d ago
-
Senior Data Science Analyst INR 3000K-4064KData Visualization | Hypothesis Testing | Machine Learning | Power BI | Predictive AnalyticsSenior-level Full TimeBengaluru, KA, IN, 5600483d ago
-
Data Reconciliation | Data Validation | Data benchmarking | Microsoft Excel | OutlookMid-level Full TimeCOMMERZ III, OBEROI GARDEN CITY, India3d ago
-
Automation | DB2 | Dashboard Development | Data Visualization | Data analyticsMid-level Full TimeCOMMERZ III, OBEROI GARDEN CITY, India3d ago
-
Executive INR 350K-450KAssociation analysis | Classification | Data Warehousing | Microsoft Access | Microsoft ExcelExecutive-level Full TimeTamil Nadu, India3d ago
-
Entry-level Full TimeHaryana, India3d ago
-
Analyst-Data Analytics INR 1000K-1500KCloud Computing | Generative AI | Google BigQuery | Machine Learning | PySparkMid-level Full TimeGurugram, HR, India3d ago
-
Hedge Fund Risk & Investment Analytics Analyst INR 1100K-1500KAI | Dashboarding | Data Monitoring | Data Quality | Data ValidationEntry-level Full TimeMumbai, Maharashtra, India3d ago
-
Growth Manager - Campaigns & Analytics INR 1800K-2800KA/B | A/B Testing | B testing | CRM automation | Campaign attributionCross Functional Ownership | Growth opportunitiesSenior-level Full TimeNoida, Uttar Pradesh3d ago