Support Engineer II – Developer Portal
Heredia, Heredia, Costa Rica
R
USD 80K-115K (estimate) Mid-level Full Time
Tasks
- Assess user experience metrics
- Collaborate with DevX teams
- Collaborate with development teams
- Create knowledge base articles
- Create support trend reports
- Diagnose platform access issues
- Escalate complex issues with documentation
- Handle service requests
- Maintain support documentation
- Manage incident handling
- Monitor system alerts
- Provide level 1 technical support
- Support automation programs
- Track performance metrics
- Troubleshoot API issues
- Troubleshoot integration issues
Perks/Benefits
- Bereavement leave
- Dental insurance
- Education reimbursement
- Family bonding leave
- Flexible work hours
- International share save plan
- Life insurance
- Medical insurance
- Paid time off
- Referral program
- Work from home
Skills/Tech-stack
AI Agents | API | Automation Anywhere | Excel | Integration | LLM | Power Automate | Power BI | Prompt engineering | Python | RAG | RPA | SQL | UiPath
Education
N/A
Roles
Regions
Countries
States
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