Customer Experience (CX) Analyst
Tasks
- Analyze customer journey touchpoints
- Build and maintain data flows
- Create dashboards and executive reports
- Develop reporting structure to improve service quality
- Extract integrate and transform data from external platforms
- Gather customer feedback from multiple channels
- Identify pain points and improvement opportunities
- Investigate drops in touchpoint scores
- Manage data source responsibility for CRM and ERP
- Retrieve transform and prepare data for analysis and reporting
- Train teams on data security automation and visualization
- Translate sentiment data into summaries
- Visualize end to end customer lifecycle
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | Azure Databricks | CRM | Data Modeling | Data Quality | Data Security | Data Visualization | ERP | Excel | KPI Tracking | Power BI | Process Automation | Python | SQL | Sentiment Analysis
Education
N/A
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