Senior Conversational AI Delivery Engineer Lead - LATAM

Brazil - Remote R

BRL 180K-180K (estimate) Senior-level Full Time

@ O...

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Found 16h ago

Tasks

Define delivery standards playbooks and quality bars
Deploy agentic workflows NLU modeling and omnichannel integrations
Design configure and deploy conversational AI solutions
Identify delivery risks and escalate complex technical issues
Integrate GenAI capabilities using RAG embedding search and prompt engineering
Integrate contact center infrastructure IVR SIP CTI and omnichannel APIs
Own end to end technical delivery quality from design to go live
Provide technical guidance and mentorship to engineers
Scope interview and onboard pod members
Serve as technical anchor for LATAM delivery pod
Translate business requirements into technical architectures and CX designs

Perks/Benefits

Skills/Tech-stack

Education

N/A

Roles

Regions

South America

Countries

Brazil

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