Senior Product Manager Activation & Fulfillment (Mashreq Bank Pakistan Limited)

Tasks

• Coordinate with operations and compliance to reduce backlogs
• Drive operational efficiencies
• Engage senior management for buy in
• Improve customer experience in account opening and activation
• Manage activation workflow
• Manage customer communications omni channel
• Own end to end downstream onboarding journey
• Process cases with operations and compliance
• Reduce activation TAT
• Track activation rates and STP percent

Perks/Benefits

• N/A

Skills/Tech-stack

Activation Tracking | Banking Operations | Customer Acquisition | Customer Experience | Omnichannel communication | Onboarding | Operational Efficiency | Process Improvement | Stakeholder management | Workflow Management