Manager - Personal Financial Services (Business Campaign & Analytics)
HLT-Hong Leong Tower, Malaysia
USD 51K-67K (estimate) Mid-level Full Time
Tasks
- Act as primary subject matter expert
- Create and maintain training materials and best practise guides
- Develop customer lifecycle dashboards
- Ensure data integrity in CRM and marketing automation
- Ensure scripts and customer journey setup compliance
- Lead campaign design using data driven insights
- Manage campaign calendars
- Monitor request volumes and prioritize by business impact
- Optimize onboarding flows and re engagement campaigns
- Provide recommendations for campaign optimization
- Reduce churn using customer behavior insights
- Serve as first point of contact for complex business problems
- Track and analyze campaign performance metrics
- Troubleshoot campaign deployment and data flow issues
Perks/Benefits
- N/A
Skills/Tech-stack
Business Insights | CRM | Campaign analytics | Customer Journey | Customer journey optimization | Data Analysis | Data Integrity | Journey optimization | Marketing Automation | Performance reporting | Pipeline Management | Prioritization | Training Development
Education
N/A
Regions
Countries
States
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