Enrollment Assistant - 12 Months

Tasks

• Contribute to continuous improvement of call center systems and processes
• Coordinate issue resolution with cross functional teams
• Coordinate underwriting officer support
• Coordinate with insurance companies and vendors for policy copies and cards
• Dispatch cards within TAT
• Ensure accurate policy data upload
• Handle customer grievances
• Maintain daily weekly monthly reports for enrollments and endorsements
• Maintain data entry accuracy
• Maintain reports for card printing stationery stock
• Print member cards
• Track card printing stationery inventory
• Upload member data

Perks/Benefits

• N/A

Skills/Tech-stack

Customer Service | Data Management | Data entry | Insurance operations | Inventory tracking | Medical insurance | Process Improvement | Report generation | Underwriting Support