Enrollment Supervisor - San Juan, PR

Tasks

• Coach and develop staff
• Develop individual and team scorecards
• Ensure enrollment and billing compliance
• Facilitate meetings for goals and results
• Handle escalated customer situations
• Maintain performance management standards
• Maintain quality driven work environment
• Meet individual and team performance standards
• Monitor team performance
• Organize training sessions
• Review and address staff performance issues
• Supervise enrollment specialists

Perks/Benefits

• Career development opportunities
• Comprehensive benefits
• Diversity and inclusion culture

Skills/Tech-stack

Bilingual communication | Call Center | Call center operations | Coaching | Customer Service | Microsoft Excel | Microsoft Outlook | Microsoft Word | Performance Management | Quality management | Scorecard Development | Spanish | Team leadership | Windows PC