Service Request Fulfillment Firewall Engineer
Tasks
- Act as subject matter expert
- Analyze monitors dashboards and logs
- Delegate research and incident tasks
- Enforce production governance
- Identify incident root cause
- Identify production failure scenarios vulnerabilities and improvements
- Implement preventative actions
- Maintain documentation wikis and runbooks
- Manage bridge line troubleshooting
- Manage change requests
- Prioritize research requests and reports
- Provide production support triage
- Record incidents in system of record
- Restore production incidents under SLA
Perks/Benefits
Skills/Tech-stack
AAA | Agile | Ansible | Automation | Cause analysis | Change Management | Check Point | DDI | Expect | Firewall | Firewall Rules | Fortinet | IT Service Management | IT service | ITIL | Incident Management | LAN | Load Balancing | NAT Rules | Network Services | Object groups | Powershell | Problem Management | Proxy | Python | REST | Rancid | Root Cause Analysis | Root cause | Routing | SOAP | Scripting | Service Management | Splunk | Switching | Threat prevention | WAN
Education
N/A
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