Analyst/ Associate, GenAI Evaluator Specialist, Regional CSH, Group COO
Tasks
- Analyze customer interactions to identify demand topics
- Analyze response quality and alignment
- Build knowledge base for generative AI
- Collaborate with AI development team to improve quality
- Communicate with product owners
- Convey complex technical concepts to stakeholders
- Coordinate standby support for customer calls and emails
- Curate and maintain training datasets
- Develop safety scenarios for AI responses
- Evaluate AI-generated responses
- Gather feedback to improve AI interactions
- Provide insights to AI project manager
- Update knowledge base with product information
Perks/Benefits
- N/A
Skills/Tech-stack
Data Ingestion | Data Preprocessing | Data Quality | Data analytics | Generative AI | Knowledge Base | Language Processing | MS Office | Microsoft Excel | Microsoft PowerPoint | Microsoft Project | Microsoft Word | Natural Language | Natural Language Processing | Prompt engineering | Safety engineering | Stakeholder management
Education
N/A
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