Order Fulfillment Support

Tasks

• Communicate repair timelines and status
• Complete repair intake forms
• Escalate inventory and repair process exceptions
• Execute BOPIS and BOSS fulfillment
• Follow SOPs and operational controls
• Maintain inventory documentation and system updates
• Maintain shop and inventory storage areas
• Manage customer interactions
• Manage warranty documentation
• Order office supplies
• Perform merchandise quality control
• Perform physical inventory counts
• Perform quality checks before repair release
• Receive and document jewelry repairs
• Receive stock and memo inventory
• Support brand initiatives and store presentation
• Support inventory audits and reconciliation
• Support layaway and special orders
• Track repair progress
• Update store logs and operational documentation
• Verify item details and warranty status

Perks/Benefits

• Saturdays work schedule

Skills/Tech-stack

BOPIS | Boss | Customer Service | Inventory Management | Microsoft 365 | POS systems | Quality Control | Repair Intake | Warranty management