Engineering Resolution Team - Modular Storage
Mexico City, Distrito Federal, Mexico
USD 105K-243K Mid-level Full Time
Tasks
- Analyze firmware and software issues
- Collaborate to reproduce and debug defects
- Conduct root cause analysis
- Coordinate remote customer diagnostics
- Create technical documentation for advisories
- Create technical reports and action plans
- Diagnose complex production outages
- Isolate hardware faults
- Lead storage incident escalation
- Maintain runbooks and escalation procedures
- Mentor support engineers on troubleshooting
- Participate in 24x7 on-call rotation
- Perform SAN packet capture analysis
- Triage storage logs and traces
- Update knowledge base articles
- Validate fixes and deployment
Perks/Benefits
- Health and wellbeing benefits
- Hybrid work schedule
- Off hours incident work for outages
- Professional development programs
Skills/Tech-stack
Bash | Caching | Fibre Channel | ISCSI | LUN mapping | Linux | Multipathing | Network Troubleshooting | Packet Capture | Performance Tuning | Powershell | Python | RAID | Replication | SAN | Snapshots | Storage Systems | Thin provisioning | Windows | Zoning
Education
Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
Roles
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