Systems and Data Analyst (Experienced, or Senior)
USA - Seattle, WA, United States
USD 102K-139K Senior-level Full Time
Tasks
- Build maintain and optimize triage and escalation workflows
- Coach mentor and guide support staff
- Collaborate with teams to improve service delivery and system stability
- Contribute to support strategy and handoff processes
- Drive continuous improvement via quality assurance
- Ensure service delivery and customer satisfaction
- Explain business requirements and objectives using consultative skills
- Identify technology improvements and support roadmap development
- Improve knowledge management and production readiness
- Lead day to day operations of digital support team
- Manage and optimize support tooling
- Participate in workshops and meetings for support representation
- Support development and achievement of support and services goals
- Use metrics to recommend process tool and staffing changes
Perks/Benefits
- Disability insurance
- Flexible spending accounts
- Health insurance
- Health savings accounts
- Life insurance
- Paid time off
- Retirement savings plans
Skills/Tech-stack
As-a-Service | CSAT | Change Management | Customer satisfaction | KPI | Knowledge Management | Metrics | Process Change Management | Process Improvement | Process change | Project Management | Quality Assurance | Software as a Service | Support tooling
Education
N/A
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