Senior Data Analyst
Tasks
- Analyze conversation data quality signals and DSAT drivers
- Collaborate with quality evaluation and ML Ops teams on insights and issues
- Deliver AI solutions end to end from design to production launch
- Design implement and optimize prompts conversation flows and agent logic
- Design workflow and action specifications for AI agents
- Ensure high quality data for machine learning pipelines
- Generate actionable insights for AI driven solutions
- Identify meaningful patterns in customer interaction data
- Identify root causes and optimization opportunities
- Implement knowledge configurations for production AI agents
- Improve containment resolution quality and handoff reduction
- Mentor junior analysts and engineers
- Optimize AI performance after go live
- Own enterprise client onboarding for agentic AI implementations
- Perform topic clustering and coverage planning
- Prepare analyze and interpret large datasets
- Run iterative improvements using data and evaluation results
- Support development and evaluation of machine learning models
- Validate response accuracy conversation quality and regression risk
Perks/Benefits
- N/A
Skills/Tech-stack
Agent workflows | Conversation Flows | Conversational AI | Knowledge Base | LLM | Machine Learning | Power BI | Prompt engineering | Python | SQL | Tableau
Education
N/A
Roles
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