Call Center Enrollment Support Specialist
Stafford, Germanna Community College
USD 44K-49K Entry-level Full Time
Tasks
- Collaborate with campus partners
- Connect students to campus resources
- Ensure FERPA compliance
- Escalate complex cases
- Guide admissions onboarding registration
- Interpret and apply policies
- Maintain CRM records
- Provide customer service
- Resolve complex enrollment issues
- Support enrollment inquiries
- Support financial aid process
- Support peak enrollment periods
- Troubleshoot enrollment barriers
Perks/Benefits
Skills/Tech-stack
Artificial Intelligence | Banner | CRM | Communication | Customer Service | Data Management | EAB Navigate | FERPA Compliance | Information Systems | Microsoft Office | PeopleSoft | Policy interpretation | Problem Solving | Record Keeping | Salesforce | Student Information Systems
Education
N/A
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