Senior Service Engineer (Lead)
Nawamin Road, Bangkok, Thailand
THB 1080K-1320K (estimate) Senior-level Full Time
Tasks
- Approve RCA findings
- Assign tasks and manage workload
- Communicate system status and incident updates
- Conduct performance reviews
- Coordinate BI refresh pipeline improvements
- Coordinate incident response
- Define automation roadmap
- Define incident escalation policies
- Define monitoring standards
- Define operational standards for ADF
- Define operational standards for Databricks
- Drive failure recovery practices
- Drive pipeline monitoring best practices
- Drive preventive action plans
- Drive remediation planning
- Enforce BI operational governance policies
- Enforce SLA policies
- Enforce documentation standards
- Escalate to business units and leadership
- Evaluate automation tools
- Facilitate blameless postmortems
- Identify platform risks
- Implement reliability strategies
- Implement upstream data fixes
- Improve system observability
- Lead and coach engineering team
- Lead data quality issue reduction initiatives
- Lead major incident resolution
- Maintain runbooks and playbooks
- Manage ticket workflow
- Oversee corrective actions
- Produce SLA performance reports
- Recommend team structure
- Recommend tooling and processes
- Reduce mean time to resolution
- Review and approve operational runbooks
- Set alerting thresholds
- Set team goals and OKRs
- Track automation ROI
- Track operational KPIs
Perks/Benefits
- N/A
Skills/Tech-stack
Alerting | Automation | Azure Data | Azure Data Factory | Cause analysis | Data Factory | Databricks | Incident Management | Monitoring | Observability | Power BI | Root Cause Analysis | Root cause | Runbooks | SLA management | Scripting | Ticket management
Education
N/A
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