Customer Success Manager

EUR 53K-70K (estimate) Mid-level Full Time Found 1d ago

Tasks

• Act as a link between customers and engineering
• Advise customers on best practices
• Build and execute account plans
• Collect feedback and inform product teams
• Develop and teach best practices
• Document customer interactions
• Forecast churn and growth
• Lead executive business reviews
• Lead team enablement sessions
• Manage relationships with sales leadership
• Monitor customer account health signals
• Onboard and train new team members
• Resolve critical customer issues

Perks/Benefits

• Comprehensive benefits
• Employee growth opportunities
• Inclusive culture

Skills/Tech-stack

Account Management | Autonomy | Business acumen | Cloud infrastructure | Cross-Functional Communication | Cross-functional | Customer Advocacy | Customer Success | Database technology | Feedback collection | Leadership | Presentation Skills | Problem Solving | Relationship Management | Strategic Planning | Team Collaboration | Technical advising