Customer Excellence Contract & Data Analytics Specialist
Tasks
- Analyze operational KPI trends
- Collect stakeholder feedback
- Create weekly and monthly performance reports
- Ensure data quality and reporting quality
- Handle budgeting and cost control
- Implement new reporting
- Maintain contract documentation
- Manage contract lifecycle for customer care and supply chain providers
- Monitor operational performance metrics
- Optimize operational processes
- Optimize reporting tools
- Prepare data sets and identify issues
- Run forecasting and billing management
- Support data governance and database management
- Support supplier performance monitoring
Perks/Benefits
Skills/Tech-stack
Billing | Budgeting | Cognos Analytics | Contract Management | Data Analysis | Data Governance | Database Management | Forecasting | IBM Cognos | IBM Cognos Analytics | KPI analysis | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | Power BI | SQL | Salesforce
Education
Roles
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