AI Support Analyst
Tasks
- Assist with incident management escalation and root cause analysis
- Collaborate with engineering QA and data teams
- Document issues resolutions and maintain runbooks
- Identify automation and process improvements in support operations
- Monitor alerts incidents and performance issues
- Provide L1 L2 support for AI applications
- Provide user guidance and support
- Support API integrations and data flows between systems
- Troubleshoot AI outputs data inconsistencies and integrations
- Validate data quality and accuracy in ETL ELT pipelines
Perks/Benefits
Skills/Tech-stack
API | API troubleshooting | AWS | Azure | Azure Monitor | CloudWatch | Data Accuracy | Data Pipelines | Data Quality | Datadog | ELT | ETL | Integration Troubleshooting | Monitoring | Power BI | SQL | Splunk | Tableau
Education
N/A
Roles
AI | AI Support Analyst | Analyst | Support Analyst | Technical Support | Technical Support Analyst
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