AI Solutions Architect
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
R
USD 129K-168K Senior-level Full Time
Tasks
- Analyze bot performance analytics
- Assess and implement agent assist tools
- Coach improve bot quality
- Conduct bot conversation quality reviews
- Define chatbot and email AI agent strategy roadmap
- Design conversation workflows and automations
- Ensure AI compliance and security standards
- Evaluate AI tools for customer support
- Expand AI agent experience across channels
- Integrate backend data sources for AI agent resolution
- Manage AI vendor relationships
- Optimize AI agent escalation to live support
- Support customer support platforms configuration
Perks/Benefits
- N/A
Skills/Tech-stack
Analytics | Conversation Design | Data Analysis | Intercom | JavaScript | SQL | Security Compliance | Workflow automation | Zendesk
Education
N/A
Regions
Countries
States
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