Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

Tasks

• Document product defects
• Document usability gaps
• Escalate issues to internal teams
• Guide suppliers through compliance workflows
• Manage assigned accounts
• Monitor supplier progress
• Record customer inquiries
• Resolve customer complaints
• Track customer feedback
• Verify insurance certificates
• Verify regulatory documents

Perks/Benefits

• Hybrid work schedule
• On site training program
• Work from home options

Skills/Tech-stack

Bilingual (French/English) | Bilingual French | Document verification | Microsoft Excel | Microsoft Word | Salesforce