Contact Center Fulfillment Senior Officer

Tasks

• Answer inquiries and resolve complaints
• Escalate customer complaints
• Follow up with customers
• Handle customer complaints
• Identify account problems
• Interface with operations and technology
• Meet complaint management indicators
• Monitor and analyze complaints
• Provide service information to customers
• Recommend complaint trend improvements
• Record client issues and resolutions
• Send customer letters using templates

Perks/Benefits

• N/A

Skills/Tech-stack

Communication skills | Complaint management | Customer Service | Customer support | Email | Fax | Internet | Microsoft Excel | Microsoft Outlook | Microsoft Word