Senior Data Analyst (CX)
Tasks
- Analyze large-scale datasets
- Apply prompt engineering
- Assess LLM output quality
- Automate data tasks with Python
- Build dashboards
- Collaborate with operations support QA and training
- Communicate insights through presentations and documentation
- Detect behavioral and performance trends
- Identify root causes with QA
- Improve ticket routing and SLA tracking metrics
- Integrate LLM APIs into analytics workflows
- Optimize analytics pipelines
- Refactor inefficient DAGs and queries
- Use LLM tools for analysis
- Write optimized SQL queries
Perks/Benefits
- Company-provided equipment
- Employee stock options program
- Inclusive culture
- Relocation support
- Work-life balance
Skills/Tech-stack
Airflow | BigQuery | ClickHouse | Dashboarding | Data Modeling | Data Visualization | LLM APIs | Looker | Metabase | Prompt engineering | Python | SQL | Tableau
Education
N/A
Roles
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