Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics)
Tasks
- Advise on compliance requirements and contact center KPIs
- Analyze unstructured audio and text data
- Consult clients on best practices
- Integrate analytics findings into quality management and coaching
- Lead implementation of speech analytics solutions
- Train clients on speech analytics and quality management applications
- Translate analytics insights into contact center strategies
- Tune speech analytics categories queries and dashboards
Perks/Benefits
- 401k matching
- Dental insurance
- Employee stock purchase plan
- Health insurance
- Life insurance
- Long-term disability
- Mental health support
- Paid Holidays
- Paid parental leave
- Paid time off
- Pay transparency
- Short-term disability
- Vision insurance
- Volunteer hours
Skills/Tech-stack
Cloud Contact Center | Contact center | Dashboard Development | Data Analysis | Integration Architecture | Machine Learning | Quality management | Query design | Speech Analytics | Text Analytics
Education
N/A
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