CX AI Lead
Tasks
- Automate quality scoring for customer operations
- Build and ship AI agents into production
- Create plain language manager performance insights
- Debug failing agents and improve reliability
- Develop forecasting agents for demand planning
- Generate agent level and functional reports
- Integrate forecasting with workforce management scheduling
- Stress test AI chatbot with real scenarios
Perks/Benefits
- AI tools support
- Classpass credits
- Flexible working
- Investment in growth
- Paid time off
- Paid volunteering day
- Product Discounts
- Work from abroad
Skills/Tech-stack
Artificial Intelligence | Automation | Claude | Forecasting | Gumloop | Language Processing | Low Code | Machine Learning | Make | N8n | Natural Language | Natural Language Processing | Quality Assurance | Reporting | Retool | Workflow automation | Workforce Management | Zapier | Zendesk
Education
N/A
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