Technical Support Engineer - Premium Accounts, Weekend Coverage
Tasks
- Classify severity and handle escalations
- Coordinate across Support Customer Success Engineering Product Security
- Document root cause and preventative actions
- Improve escalation playbooks runbooks and support tooling
- Lead incident communications
- Maintain customer account context
- Own high severity support cases
- Participate in incident response workflows
- Partner with Customer Success to improve post sale technical engagement
- Provide real time technical support to senior stakeholders
- Run post incident retrospectives
- Serve as primary escalation point
- Triage and resolve urgent customer issues
Perks/Benefits
Skills/Tech-stack
Cause analysis | Customer Communications | Escalation management | Incident Management | Incident Response | Integration Troubleshooting | Knowledge Management | Root Cause Analysis | Root cause | Runbook Development | Security incident | Security incident response | Severity classification | Stakeholder management | Support tooling | Technical Troubleshooting
Education
N/A
Related jobs
-
Consumer Duty Embedment Manager GBP 60K-68KBusiness acumen | Change Management | Controls | Customer Experience | Customer FeedbackMid-level Full TimeCanary Wharf, 1 Churchill Place, United …23h ago
-
Commercial Analytics Programme Lead GBP 65K-75KAnalytics | Cause analysis | Client Communication | Data Analysis | Financial AnalysisCovered Uber home | Cycle to work | Enhanced parental leave | Friday office lunch | Gym subsidiesSenior-level Full TimeLondon - Hybrid R1d ago
-
Billing | Cause analysis | Collection | Cost Management | Customer Relationship ManagementDiversity and inclusion | Global team collaboration | International work environmentMid-level Full TimeLoughborough, United Kingdom3d ago
-
Head of AI GTM - Sales GBP 167K-213KArtificial Intelligence | Automation | Data-Driven Solutions | Data-driven | Go-to-Market Strategy25 days leave | Blended Remote Working | Charity days | Health contribution | Wellbeing daysExecutive-level Full TimeLoughborough (Headquarters), United Kingdom3d ago
-
Senior Analytics Engineer GBP 75K-85KAgentic coding | Autonomous Agents | CI/CD | Cost Optimization | DBT27 days off plus UK bank holidays | Birthday leave | Enhanced parental leave | Enhanced pension | Free coffeeSenior-level Full TimeLondon, England, United Kingdom3d ago
-
Director, AI Engagements USD 270K-325KAPI Integration | Agentic Workflows | Artificial Intelligence | Claude API | Data FlowExecutive-level Full TimeRemote, United States; UK - Remote R4d ago
-
AI Agents | Automation | Azure | CI/CD | CopilotMid-level Full TimeKnutsford, Radbroke Hall, United Kingdom4d ago
-
Product Engineer - M365 Unified Collaboration & Gen AI GBP 103K-137KAutomation | Azure | CI/CD | Copilot | Copilot StudioExecutive-level Full TimeKnutsford, Radbroke Hall, United Kingdom4d ago
-
Data Science Manager, Marketing GBP 60K-70KAudience Segmentation | Bayesian Modeling | Cause analysis | Classification | Data ModelingSenior-level Full TimeLondon, UK5d ago
-
Senior Software Engineer, GenAI Platform GBP 75K-90KAPIs | AWS | Autoscaling | Batch inference | Cost OptimizationSenior-level Full TimeLondon - The River Building HQ5d ago
-
Senior Lead Software Engineer - CDAO Data Platforms GBP 84K-109KAI Assisted Development | Cause analysis | Cloud Native | Code review | Distributed SystemsSenior-level Full TimeLONDON, United Kingdom5d ago
-
Asynchronous programming | Automated testing | Cats Effect | Cause analysis | Cloud NativeSenior-level Full TimeLONDON, United Kingdom5d ago
-
Data Engineer GBP 64K-70KAccess Control | Alerting | Batch Processing | Cause analysis | ComplianceSenior-level Full TimeLeeds, United Kingdom6d ago
-
Technical Product Manager (Data Platform) GBP 55K-75KAPI Development | Apache Airflow | Astronomer | BigQuery | DBTAccredited learning | Carer days | Donation matching | Early Friday finishes | Enhanced family benefitsMid-level Full TimeLondon, UK7d ago
-
DevOps Manager GBP 55K-70KAutomation | CI/CD | Cloud | Containerization | DevOpsAnnual wellness allowance | Birthday leave | Employee assistance program | Flexible core hours | Local discountsMid-level Full TimeLondon, United Kingdom7d ago
-
Senior-level Full TimeFleet Place Office, United Kingdom7d ago
-
Agile | Airflow | Apache Iceberg | Apache Superset | Cause analysisSenior-level Full TimeLondon10d ago
-
Technical Consultant - Data & AI GBP 65K-75KAzure | Azure AI | Azure Data | Azure Data Factory | Azure InfrastructureHybrid workingMid-level Full TimeUnited Kingdom - Remote R10d ago
-
Engineering Manager, Infrastructure GBP 110K-170KAWS | Alerting | CI/CD | CircleCI | Cloud infrastructureMid-level Full TimeLondon, UK11d ago
-
Senior Analytics Engineer (6 month FTC) GBP 50K-70KAI tools | DBT | Data Modeling | Data Transformation | Data WarehousingCycle to work scheme | Electric vehicle salary sacrifice scheme | Employee referral bonus | Flexible working | Office meals and snacksSenior-level Contract TemporaryLondon R12d ago
-
AI Lead Solutions Engineer -Forward Deployed GBP 90K-126KAgentic AI | Artificial Intelligence | Backend Development | CI/CD | Cloud NativeSenior-level Full TimeGLASGOW, LANARKSHIRE, United Kingdom12d ago
-
Data Platform Infra Site Reliability Engineer GBP 75K-90KData pipeline | Database | Distributed Consensus | Distributed Systems | Error budgetIncident response coverage | On-call rotationSenior-level Full TimeLondon12d ago
-
Vice President, Data Science GBP 64K-96KAnomaly Detection | Backtesting | Batch inference | Data Quality | Data VersioningContinuing education program | Continuous learning resources | Family-friendly perks | Generous time off | Health care coverageExecutive-level Full TimeUK - LONDON 25 ROPEMAKER STREET …12d ago
-
Senior Manager – Risk – Analytics & Commercial AI GBP 85K-126KAI Governance | Control maturity | Counterparty risk | Credit Risk | Cyber RiskHealthcare | Paid volunteering days | Retirement planning | Wellbeing initiativesSenior-level Full TimeLondon, United Kingdom12d ago
-
People Insights and Analytics Lead GBP 60K-61KArtificial Intelligence | Dashboard Development | Data Governance | Data Quality | Data StorytellingAnnual flu vaccine | Annual leave | Cycle to work scheme | E-learning access | Gym and retail discountsSenior-level Full TimeStirlingshire, UK13d ago