AVP, Enterprise Complaints Analytics & Innovation (L11)
Hyderabad IN, India
INR 3000K-4000K (estimate) Executive-level Full Time
Tasks
- Analyze customer experience indices and integrated views
- Automate and consolidate multi channel reporting data
- Build and operationalize advanced analytics and early warning indicators
- Conduct root cause analysis using machine learning
- Create executive and regulator ready narratives and presentations
- Design and monitor A B testing or champion challenger
- Detect emerging trends and anomalies in complaint data
- Perform NLP topic modeling text summarization and entity recognition
- Support complaint teams with process focused analytics and remediation measurement
Perks/Benefits
Skills/Tech-stack
A/B | A/B Testing | AWS SageMaker | B testing | Champion Challenger | Classification | Clustering | Data Analysis | Data Quality | Data Warehouse | Entity recognition | Exploratory Data Analysis | Forecasting | Language Processing | Machine Learning | NLP | Natural Language | Natural Language Processing | PySpark | Python | SAS | Sampling | Scala | Supervised Learning | Tableau | Text Summarization | Topic Modeling
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
Roles
Analytics | Analytics Manager | Data Scientist | Engineer | Learning Engineer | Machine Learning Engineer | Manager | Scientist
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