Technical Support Engineer L2
France, UK, Italy, Poland, Israel, Germany
GBP 72K-102K (estimate) Senior-level Full Time
Tasks
- Communicate technical topics to customers
- Coordinate with engineering on product quality
- Create test plans
- Create upgrade procedures
- Develop internal tools
- Isolate root cause
- Manage on-call coverage
- Provide weekend coverage
- Reproduce customer issues in lab
- Review product documentation
- Support RAID storage systems
- Triage customer issues
- Troubleshoot EXAScaler appliances
- Troubleshoot Lustre file systems
Perks/Benefits
Skills/Tech-stack
Cloud Storage | Debugging | EXAScaler | File systems | HPC Workloads | Hardware Support | High Performance | High-performance networking | Linux | Lustre | Mac OS | NAS | Parallel File Systems | RAID | SAN | SCSI | Storage troubleshooting | Test Planning | Unix | Upgrade troubleshooting | Windows
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