AI Support Engineer (II+)
Windward Campus, United States
USD 100K-215K (estimate) Mid-level Full Time
Tasks
- Analyze model drift and hallucinations
- Automate incident response workflows
- Build diagnostic tools and runbooks
- Contribute to postmortems and continuous improvement
- Document and remediate incidents
- Escalate incidents to AI engineering
- Implement observability, logging, and alerting
- Investigate latency and failures
- Maintain troubleshooting playbooks
- Monitor AI application system health
- Perform root cause analysis
- Triage production AI incidents
Perks/Benefits
Skills/Tech-stack
AWS | Alerting | Amazon Bedrock | Arize AI | Autogen | Azure OpenAI | CI/CD | CrewAI | Fiddler AI | GCP | Generative AI | Incident Management | LLM | Langchain | Langgraph | Lifecycle Management | Logging | MLOps | Model Deployment | Model Lifecycle | Model Lifecycle Management | Model Monitoring | Observability | On-Call | OpenAI | Python | RAG | Retrieval-Augmented Generation | Shell Scripting | Snowflake Cortex | Vertex AI | WatsonX
Education
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