Collections Analyst
Charlotte, NC, United States
USD 50K-60K (estimate) Mid-level Full Time
Tasks
- Analyze customer payment patterns
- Communicate with customers via email and phone
- Create recurring analytics reports
- Document collection actions in AI enabled systems
- Ensure AI assisted processes comply with policies and controls
- Optimize automation rules for AI recommendations
- Prioritize outreach using AI risk scores
- Provide feedback during technology pilots
- Recommend workflow and data process improvements
- Resolve root cause issues with sales billing support finance
- Review AI outputs for accuracy and fairness
- Review automated customer reminders and escalate when needed
- Validate AI generated dispute categorizations
Perks/Benefits
- N/A
Skills/Tech-stack
Aging analysis | Automation software | Cash Flow | Cash Flow Forecasting | Customer dispute categorization | Data Analysis | Data Visualization | ERP systems | Looker | Machine Learning | Microsoft Excel | Power BI | Predictive Analytics | Risk Modeling | Tableau
Education
Bachelor of Arts | Bachelor of Business Administration | Bachelor of Engineering | Bachelor of Science
Roles
Regions
Countries
States
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