Large Law Customer Success Manager (Kansas City/St. Louis)
Home based-Missouri, United States
R
USD 71K-119K Mid-level Full Time
Tasks
- Build trusted advisor relationships with customer stakeholders
- Develop tailored success plans aligned to firm goals and workflows
- Drive adoption of drafting research analytics and AI workflow solutions
- Increase awareness and measurable value across practice groups
- Lead customer executive business reviews and renewal support
- Manage large law account portfolio
- Partner with cross functional teams on account planning and expansion
- Share customer insights and product feedback with internal teams
- Support change management and proactive customer outreach
- Use customer health and usage data to identify adoption barriers
Perks/Benefits
Skills/Tech-stack
Account Management | CRM | Change Management | Customer Health | Customer Success | Data analytics | Engagement Analytics | Generative AI | Gong | LLM | Salesforce | Seismic | Tableau
Education
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